FAQ
Product-Related Questions
Q: What materials are your Food Bowls and Water Bowls made of? A: Our Food Bowls and Water Bowls are crafted from safe, non-toxic materials: stainless steel (rust-resistant, easy to clean), ceramic (durable, non-porous), and food-grade plastic (BPA-free, lightweight). All materials meet international pet safety standards, ensuring no harmful chemicals leach into your pet’s food or water. Detailed material information is listed on each product page.
Q: Are your bowls suitable for flat-faced breeds (e.g., pugs, Persians)? A: Yes, we offer shallow Food and Water Bowls specifically designed for flat-faced breeds, allowing them to eat and drink comfortably without straining. These bowls have a wide, shallow design that prevents food or water from getting stuck in their facial folds.
Q: Are the bowls dishwasher-safe? A: Most of our bowls are dishwasher-safe—stainless steel and plastic bowls can be safely cleaned in the dishwasher (top rack recommended). Ceramic bowls are also dishwasher-safe but should be placed gently to avoid chipping. Always check the product description for specific cleaning instructions.
Order & Shipping Questions
Q: Can I cancel or modify my order after placing it? A: We process orders quickly to ensure fast delivery, so cancellations or modifications are only accepted within 1 hour of placement. Once processed or shipped, orders cannot be changed. For incorrect or damaged items, refer to our Return & Exchange Policy.
Q: Do you ship internationally, and are there restrictions? A: Yes, we ship to most countries worldwide. Some countries have restrictions on ceramic or metal products, so we recommend checking your local customs regulations before placing an order. International shipping times are 7–14 business days, and customers are responsible for any customs duties or fees.
Q: What if my bowl arrives chipped or damaged? A: Report damaged items within 48 hours of delivery. We may request photos of the damage and will arrange a replacement or refund, covering return shipping if the issue is our fault. Our 6-month warranty covers manufacturing defects, but not damage from misuse or handling.